Introduction
Returns, refund, and replacement policy give you an option to return, replace or exchange items purchased on www.freestyle-libre.saarathihealthcare.com [ the platform], for any reason within the specified return/exchange period, as detailed here under the guidelines and also on the product details page specific to each seller/product as mentioned. However, the return/exchange shall be eligible for products that are in good condition, as may be determined by www.freestyle-libre.saarathihealthcare.com and/or sellers and suppliers elaborated in detail as mentioned here.
Our returns and exchange policy is subject to goods sold by brands listed on www.freestyle-libre.saarathihealthcare.com and transactions carried out on our platform only and not from any other place with the same details.
The Policy envisages the terms and conditions under which:
It is important to note while www.freestylelibre.saarathihealthcare.com [ the platform ] makes its best efforts to ensure that returns, refunds, and cancellations are available to the users of the Website, www.myniwa.com [ the platform ] has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.
Return, refunds, or cancellations may also vary from brand to brand or seller to seller, in which case each such good is sold under having specific guidelines which will determine the terms and conditions related to return, refunds, or cancellations (the “Guidelines”). [ always refer to specific policies by each seller also mentioned in the description section.]
In each such case, mentioned on our website the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.
Lastly, you agree, abide and acknowledge that www.freestyle-libre.saarathihealthcare.com [ the platform] guidelines with regards to the Refund & Returns Policy shall be final and binding to you and that you shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regards once www.freestyle-libre.saarathihealthcare.com [ the platform ] has notified you about its decision.
We have a 48 hour return policy, which means you have 48 Hours from the time of delivery after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Along with receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at freestylelibre@saarathihealthcare.com
Read the details below before writing the mail for any refund, return, cancellation that you wish to perform.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund backward.
Return Reason Category | Actual Return Reason |
---|---|
Wrong Product | Wrong Delivered |
Same product in different color. | |
Completely different product from the product shown | |
Defective Product | Product is dirty or with stains |
Product is broken | |
Product is torn | |
Received incomplete product | Part of the product is missing |
Less quantity than ordered |
Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.
If you have reason to believe that your Account is no longer secure (e.g., in the event of a loss, theft or unauthorized disclosure or use of your account ID, PIN, Password, or any credit, debit card number or net banking login/password, if applicable), then you agree to immediately notify the support team of Saarathi at freestylelibre@saarathihealthcare.com and indemnify www.freestyle-libre.saarathihealthcare.com from any liabilities that may arise from the misuse of Your Account. Under no circumstances does www.freestyle-libre.saarathihealthcare.com ask for your confidential information
Please let us know if you receive an Email / SMS / Call from anyone pretending to be from www.myniwa.com and asking for any sensitive information. You can email us at freestylelibre@saarathihealthcare.com
Please note that all the customer claims and requests for return/refund shall be subject to satisfaction of www.freestyle-libre.saarathihealthcare.com.
www.freestyle-libre.saarathihealthcare.com. reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.
For any further queries regarding return, replacement, exchange, or refund, please reach out to customer support at freestylelibre@saarathihealthcare.com
Team Saarathi
We understand the importance of approaching each work integrally and believe in the power of simple.
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